FAQ

What is the difference between Capped and Uncapped?
Capped broadband offers you Guaranteed Unshaped access 24 / 7 with a usage limit.  Because Capped accounts have an ultimate usage limit, we give this prod...
Sun, 7 Aug, 2016 at 6:28 PM
My speed is slow, how can I reset my port?
OpenWeb is very proud to introduce a brand new feature to our Home portal.  Our new Port Reset feature allows you to reset your own port. What ...
Mon, 15 Aug, 2016 at 12:51 PM
How do I apply for ADSL? How does it work?
Thank you so much for your interest in OpenWeb's world-class ADSL products. ADSL is a fantastic broadband technology that is fast and reliab...
Thu, 22 Feb, 2018 at 5:38 PM
How do I transfer my ADSL data and ADSL line to OpenWeb?
 Thank you so much for your interest in transferring your ADSL line and data account to OpenWeb.  We are sure you are going to be very very happy with t...
Tue, 13 Dec, 2016 at 8:34 PM
How do I become a Reseller? More info on the Resellers System
Thank you for reaching out to us regarding the OpenWeb Reseller Partner Program. As an OpenWeb Partner, you will be able to resell all the packages we ...
Fri, 29 Apr, 2022 at 10:30 AM
Why is VOIP is not working on OpenWeb? - How to resolve
VoIP utilises UDP and is unfortunately not NAT friendly. Most SOHO routers will have SIP NAT helpers (often simply called ‘SIP ALG’) which are generally e...
Tue, 13 Dec, 2016 at 2:36 PM